General Terms and Conditions

These General Terms and Conditions (GTC) govern the collaboration between Studio Hanselmann GmbH, Haldenhof 3, 9000 St. Gallen, Switzerland (“Studio Hanselmann”) and its clients (“Client”). Individual agreements in a quotation, order confirmation or contract take precedence over these GTC. In the event of discrepancies between language versions, the German version prevails.

1. Scope

These GTC apply to all services provided by Studio Hanselmann, in particular the Corporate Content Day, monthly content production (retainer), strategic support, podcast and content productions, Signature Portraits, rental of the Creative Space, and workshops and events. The Client's own terms only apply if Studio Hanselmann agrees to them in writing.

2. Conclusion of contract

A contract is concluded as soon as one of the following occurs:

• written order confirmation (email is sufficient)
• signing of a quotation or contract
• payment of an invoice or deposit
• binding booking via the website

Information and prices on the website are non-binding. The quotation or order confirmation is authoritative. The parties accept email as written form.

3. Services

The scope, number and type of content, dates and delivery times are set out in the respective quotation or the service description on the website. Studio Hanselmann provides its services carefully and professionally and may involve selected partners and freelancers. Within the jointly defined strategy, Studio Hanselmann has creative freedom.

Marketing results depend on many factors outside Studio Hanselmann's control, such as algorithms, competition or market developments. Studio Hanselmann therefore owes the careful performance of the agreed services, but not any specific result such as reach, leads, revenue or job applications.

4. Client cooperation

• The Client provides the necessary information, contact persons and access (e.g. social media and advertising accounts) in good time.
• For on-site productions, the Client ensures access to the premises and informs Studio Hanselmann of applicable safety regulations.
• Unless otherwise agreed, the Client obtains the consent of filmed or photographed employees and third parties for publication.
• The Client ensures that material it provides, such as logos, texts, images or music, is free of third-party rights.
• Correction requests and approvals must be given within five working days of delivery. If no feedback is received, the content is deemed approved.

5. Monthly services and term

Monthly services such as the Corporate Content Day and the retainer start with a minimum term of three months (trial period). Thereafter, they continue for an indefinite period and may be adjusted or terminated in writing by either party with 30 days' notice to the end of a calendar month. Production days or hours not used may be made up in the following month and then lapse, unless the shortfall is attributable to Studio Hanselmann.

6. Money-back guarantee

A money-back guarantee applies to the first contract month of the Corporate Content Day. If the Client is not satisfied with the results, it notifies Studio Hanselmann in writing within 14 days of delivery of the first month's content. In this case, Studio Hanselmann refunds the fee paid for the first month in full and the contract ends. Upon refund, the rights of use to the first month's content revert to Studio Hanselmann.

7. Advertising campaigns and ad budget

For the Corporate Content Day, Studio Hanselmann sets up an advertising campaign in the first month and covers CHF 400 of ad budget. Any further ad budget is borne by the Client and is either paid directly via the Client's advertising accounts or invoiced separately. Studio Hanselmann is not responsible for decisions, policies, suspensions or costs of advertising platforms (e.g. Meta, Google, LinkedIn).

8. Appointments, rescheduling and cancellations

• Agreed shoot and recording dates can be rescheduled free of charge up to seven days in advance.
• If the Client cancels or reschedules later, the appointment is deemed used and the agreed fee remains payable.
• In the event of illness or force majeure on the Client's side, a replacement date will be agreed, provided Studio Hanselmann is notified immediately.
• If Studio Hanselmann cannot attend an appointment for important reasons, a replacement date will be agreed or an equivalent replacement arranged. If neither is possible, fees already paid for services not provided will be refunded.

9. Creative Space rental

• The rental period is as booked, by default from 08:00 to 16:00.
• Cancellation is free of charge up to 14 days before the rental date. After that, 50% of the rental fee is due, and 100% from three days before the rental date.
• The tenant treats the premises, furnishings and equipment with care and is liable for damage caused by the tenant or its guests.
• The number of people is limited to the group size agreed at booking.

10. Signature Portraits, podcasts, workshops and events

• Signature Portraits: Three professionally edited images of the Client's choice are included and delivered digitally the following day. Additional images and raw files are not part of the service.
• Podcast and content productions: Final files and raw footage are usually delivered within seven days.
• Workshops and events: Registrations are binding. Studio Hanselmann may cancel or postpone events if there are too few participants or for other important reasons. In this case, any fees already paid will be refunded.

11. Prices and payment terms

• All prices are in Swiss francs (CHF), plus VAT where applicable.
• Monthly services are invoiced monthly in advance.
• One-off services are invoiced as per the quotation. Unless otherwise agreed, invoices are payable within 30 days net.
• In the event of late payment, the Client owes default interest of 5% plus any reminder fees. Studio Hanselmann may suspend ongoing services until payment is received.

12. Rights of use

Upon full payment, the Client receives rights of use to the content produced for it (videos, photos, texts, podcasts) that are unlimited in time, territory and content, including the right to edit. For the Corporate Content Day, the retainer and podcast productions, the raw footage is included.

• For Signature Portraits, the rights of use cover the delivered, edited images.
• Licensed music, fonts or stock material are subject to the terms of the respective licensor.
• Studio Hanselmann's moral rights as author remain reserved.

13. References

Studio Hanselmann may use selected content as well as the Client's name and logo as a reference on its own website, on social media and in its portfolio. The Client may object to such use in writing at any time. Confidential content is not used as a reference.

14. Data storage

Studio Hanselmann stores project data during the collaboration and for at least three months after the last delivery. Archiving beyond this is not owed. The Client is responsible for backing up delivered files itself.

15. Confidentiality

Both parties treat information received in the course of the collaboration that is not publicly known as confidential. This obligation continues after the collaboration ends.

16. Liability

Studio Hanselmann is liable for damage caused intentionally or through gross negligence. To the extent permitted by law, liability for slight negligence, indirect damage, loss of profit and data loss is excluded and limited to the fee for the order concerned or, for monthly services, to the fees for the last three months. The Client is liable for material it provides and for any missing consents of persons depicted.

17. Force majeure

If a service cannot be provided due to force majeure (e.g. natural events, pandemics, official orders or serious illness), the parties will agree on a replacement date. If this is not possible, fees already paid for services not provided will be refunded. Further claims are excluded.

18. Data protection

The processing of personal data is governed by the Swiss Federal Act on Data Protection and Studio Hanselmann's privacy policy, which is available on the website at any time.

19. Final provisions

Studio Hanselmann may amend these GTC at any time. For existing contracts, the version valid at the time the contract was concluded applies unless the Client agrees to a new version. If individual provisions are invalid, the validity of the remaining provisions is not affected.

20. Applicable law and jurisdiction

Swiss law applies exclusively. The exclusive place of jurisdiction is St. Gallen, unless mandatory law provides otherwise.